FAQs

Frequently Asked Questions

How do I place an order?

You can easily place an order through our website by adding your favorite items to the cart, proceeding to checkout, and providing your delivery details. You can also place an order by calling us directly at 01786132409.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) all over Bangladesh. You can pay the delivery personnel in cash when you receive your parcel at your doorstep.

What are your delivery charges?

Delivery charges depend on your location (usually standard rates apply for inside and outside Dhaka)

How long will it take to receive my order?

Typically, deliveries inside Dhaka take 1-3 business days, while deliveries outside Dhaka take 3-5 business days after the order is confirmed.

Can I open and check the parcel before making the payment?

Yes, absolutely! In fact, it is mandatory. We operate on a strict "Check and Receive" policy. You must open and inspect the products in front of the delivery personnel before finalizing the delivery.

What is your return and exchange policy?

Since we have a "Check and Receive" rule, if you find any defect, wrong size, or incorrect item, you must return it instantly to the delivery man. Once the delivery personnel leaves your location, we do not accept any returns, refunds, or exchanges.

Can I cancel my order after placing it?

If you need to cancel your order, please call us immediately at 01786132409. If the order has not been dispatched to the courier yet, we will happily cancel it for you.

 

Are your clothes safe for a newborn's sensitive skin?

Yes! We prioritize your baby's comfort and safety above all. Our clothes and blankets are made from ultra-soft, breathable, and baby-friendly fabrics that are gentle on delicate skin.

How can I contact Baby Kids World customer service?

You can reach us anytime by calling 01786132409 or emailing us at bkw.babykidsworld@gmail.com. We are always here to help you and your little one!